Rebuildingsociety polls investors about its pandemic response
Rebuildingsociety has launched a lender survey on the peer-to-peer lending platform’s response to the pandemic.
The platform will be asking investors their views on whether it handled things appropriately, how it is performing and how they would like it to proceed.
Rebuildingsociety said that it is aiming for 500 responses to the survey and will credit £10 as a promotional credit to the lender accounts for the first 200 eligible responses, in exchange for taking the time to take the platform’s short survey.
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The P2P lender said to be eligible, respondents must have lent to more than one business on the platform.
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Rebuildingsociety said it has made changes in response to feedback from previous investor surveys. These include launching an iPhone app, Innovative Finance ISA accounts, BuyPal to reduce cash drag and the buyback guarantee – “a promise from one lender to another, to buy back the microloan if the loan defaults”.
Rebuildingsociety added that after consultations it has also improved the website speed, configuration options for notifications and communications about defaulted loans by creating a separate ‘loan updates’ tab.
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“We use these consultations to gauge how we are doing and to learn about perceptions of the P2P industry,” Rebuildingsociety said in a blog on its website.
“We try to act on all feedback provided.”