Zopa has teamed up with software provider Paylink Solutions, to support its customers better amid the pandemic.
The peer-to-peer lender, which is on its way to launching a digital bank, will be using Paylink’s cloud-based digital income and expenditure product, called Embark.
The software solution will give Zopa greater insight into customer affordability, including those who have experienced a change in circumstances and require a payment plan.
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Embark captures information on a consumers’ finances, either manually with the customer or by accessing current account information using open banking.
Embark also offers Credit Reference Agency integration, which means that lenders are then provided with visibility of a customer’s total debt position.
Zopa loan customers who require additional assistance can access Embark via an online, dedicated portal or be taken through the online form with the assistance of a customer services agent.
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Additionally, the Embark tool allows users to access debt advice with PayPlan, one of the largest free debt advice companies in the UK. The built-in API enables customers to be digitally referred over for debt advice.
“Going above and beyond to support our customers has always been key for Zopa, but being able to help them as quickly as possible has been extremely important in dealing with the impact of the coronavirus,” said Clare Gambardella, chief customer officer at Zopa.
“Teaming up with Paylink Solutions to deploy the Embark tool at this time has enabled us to provide an even better experience for our customers.”
Sue Rann, chief executive of Paylink Solutions, said the firm is thrilled to see its Embark product supporting Zopa and its customers.
“We’d like to thank the team at Zopa for engaging with Paylink so effortlessly and highlighting what it can do in the P2P space,” she said. “They took a leap of faith in their sector and all the hard work going into offering secure debt advice has paid off.”