BondMason launches satisfaction guarantee
PEER-TO-PEER investor BondMason is offering a money back guarantee to clients who are unhappy with its services in the first six months.
BondMason, which invests in selected P2P loans across approved platforms on an investor’s behalf, has launched a ‘satisfaction guarantee’ for anyone unhappy with its service.
Stephen Findlay, chief executive of BondMason, says the firm is so confident that it can provide a positive experience that if users aren’t 100 per cent satisfied – for any reason – after their first six months, they can close their account and have their fees refunded.
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“The satisfaction guarantee is a clear demonstration of our commitment to ensure we place our clients’ best interests at the centre of everything we do,” Findlay said.
“Our clients trust us to act as a careful custodian of our their money, and it’s a responsibility we take very seriously.
“The guarantee provides peace of mind to clients and with our no tie-in policy, it gives potential investors the reassurance to put us to the test, without any ongoing commitment.”
Launched in 2015, BondMason targets returns of up to eight per cent a year and its current average return is 8.94 per cent. It charges fees of one to 1.5 per cent depending on how much is invested.
Clients have invested almost £35m across 6,000 underlying loans.
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