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Peer2Peer Finance News | February 24, 2018

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Capgemini

Brand loyalty highest in financial services

December 5, 2017 |

CONSUMERS’ loyalty to brands they use or visit frequently is highest in the financial services sector, research suggests.

Loyalty to financial services brands was highest in all nine of the countries surveyed, coming ahead of retail, automotive and telecom brands.

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Internet firms “set the bar” for customer service

June 28, 2017 |

INTERNET services companies are setting an example to other industries of how to treat customers, a new report has found.

A Capgemini Consulting global survey of more than 3,300 consumers and 450 executives at the companies that serve them revealed a gap between … Read More